Support
Get help with Pixie Baby Tracker, mobile subscriptions, restore purchase, privacy, and account deletion.
Email support@parentingapp.com with the issue, your account email if you have one, device type, and screenshots if helpful.
support@parentingapp.comUse Apple subscription settings to manage renewal, cancellation, and billing for iOS purchases.
Apple subscriptionsUse Google Play subscription settings to manage renewal, cancellation, and billing for Android purchases.
Google Play subscriptionsIf a mobile subscription is active but Pixie does not show paid access, open the Pixie mobile app and use Restore Purchase from the paywall or account area. If access still does not update, contact support with the purchase platform and account email.
In the Pixie mobile app, open Family, then Subscription & session, then Delete account. If you cannot access the app, use the account deletion page or email support from the address tied to the account.
Deletion instructions