HELP & ACCOUNT
Pixie Support
Subscriptions, account management, purchase restoration, and family care questions.
Direct Contact
Need help with your family records? A real person responds to every note.
01
Subscription
Manage renewal, trial status, and billing in your Apple App Store account.
02
Restore purchases
Apple restoration guide↗Reconnect an active subscription on a new device or after reinstalling:
1Open Pixie on your iPhone.
2Go to the Family tab → Subscription & session.
3Tap Restore purchases. Your subscription will synchronize automatically.